WHOLESALE TERMS AND CONDITIONS
Please email hello@phoenixandtheocean.com.au for all wholesale inquiries.
In establishing a wholesale arrangement with Phoenix and the Ocean, you (the wholesaler) have read and agreed to the following terms and conditions.
Payment
It is a requirement of our Wholesale agreement for full upfront payment. You can pay by credit card with Stripe, PayPal, afterpay or bank transfer.
*Please note- payments may incur a fee: International 3.6% Domestic 2.6%
Minimum Order
Unless otherwise agreed, wholesale orders are a minimum of $100 AUD.
Refund/Cancellation Policy
We do not provide a refund or exchange for change of mind. Please choose carefully. If the goods are faulty or not true to design, we will replace the goods or issue a credit depending on the circumstance. If you decide to cancel your order once placed, you may be charged a 25% restock fee.
Postage and Handling
Freight charges will be calculated and added to your invoice once your order is ready to be shipped.
Images
Phoenix and the Ocean are happy to provide images that we have taken to promote our brand for the use on websites and social media. Please note that these images are owned by Phoenix and the Ocean. We also agree for you using your own creative images or distributing to your brand content creators/influencers to style & promote our products.
In the case you wish to share an image on social media that is not owned by Phoenix and the Ocean, you must get permission from the original owner of the image prior to posting and credit appropriately.
